Refund policy

Returns and Refunds

We do not offer a refund, replacement or exchange if you change your mind about a product or products you have purchased from www.brainandbrawn.com.au, so please choose what you wish to order carefully and make sure what you purchase is exactly what you need. If you are unhappy with the flavour of a product you have purchased we do not offer a refund or exchange.

If you are under the supervision of a healthcare professional for a specific medical condition or are using other prescribed medication, please check with your healthcare professional before purchasing product/s from www.brainandbrawn.com.au

Incorrect orders

If your order or part of your order is incorrect due to an error by Elixir Health Food Pty. Ltd. (ABN 18 633 827 746), please contact us within 24 hours of receipt of your order to advise us so that we can make the appropriate arrangements for return and replacement if eligible.

To process your replacement, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer without first emailing solutions@elixirhealthfood.com for further return and refund information.

We will happily ship out the correct order or product/s purchased from Elixir Health Food provided that the product:

• is returned to us with a receipt within 10 days of purchase;
• is in its original condition, including with packaging; and
• has not been used 

The costs of the returning the incorrect order or product/s to Elixir Health Food will be paid for by Elixir Health Food.

Gift Cards

Gift cards are non-returnable.  

Order Acceptance and Limitations

There may be orders that we are unable to accept. Some of the situations that may result in this occurring include; supplier limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, product or ingredient restrictions required by local, state, national regulatory bodies or potential credit card fraud. The latter may require additional verification of information from you before accepting your order; however, we will always contact you to advise you if any of the above should occur. If your order is cancelled after your credit card payment has been made, we will only issue a credit to the same credit card used to place that order. 

Elixir Health Food Pty Ltd fully supports and adheres to all national (Australian) regulations regarding the sale, purchase and shipment of any product or product ingredients that are restricted or prohibited by any health department legislation, regulations and law in Australia.

For more information, please email us on: solutions@elixirhealthfood.com